Shipping policy

Last Updated: September 24th 2026

At Pouncie, we strive to make your shopping experience simple and transparent. We offer free shipping on all orders delivered within Canada.

Shipping Locations

This shipping policy applies to orders shipped within Canada.

Shipping Costs

  • Free Shipping: All orders delivered within Canada qualify for free standard shipping with no minimum purchase required.

  • Calculated Shipping: For orders shipped outside our free shipping zones, exact shipping fees will be calculated and displayed at checkout prior to payment.

Delivery Times

Our total estimated delivery window is 7-10 business days. Here is a breakdown of how orders are processed and shipped:

  • Order Cutoff Time: 5 PM EST

    (Orders placed after this time will begin processing the next business day, which may add one extra day to your estimated delivery).

  • Handling Time: 1-2 business days, Monday to Friday

  • Transit Time: 6-8 business days, Monday to Friday

Please note: Delivery timelines are estimates and may vary slightly due to carrier delays or unforeseen circumstances outside our control.

Carrier Services

We partner with reliable, trusted shipping carriers to deliver your orders safely within Canada. Depending on your location and package size, your order will be shipped via:

  • Canada Post

  • Purolator / UPS Canada

  • FedEx

Tracking Your Order

Once your order has shipped, you will automatically receive a shipping confirmation email containing your tracking number.

  • Live Updates: Track your package in real time using our Track Order Page

  • Tracking Status: Please allow 24–48 hours after receiving your shipping confirmation for carrier tracking information to update.

Delivery Issues

If you experience any issues with your delivery, including unexpected delays or lost packages, please contact our customer support team immediately. We are here to help resolve the issue and ensure your order reaches you safely.

  • Contact Support: Email us at info@pouncie.com or reach out via our Contact Us Page

  • What to Include: Please have your Order Number and tracking details handy when contacting us so we can assist you faster.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time.

  • Policy Updates: Any revisions will be published directly on this page alongside an updated "Last Updated" date.

  • Your Acceptance: We recommend checking this page periodically. Continued use of our site following any modifications signifies your acceptance of the updated terms.

Questions?

Visit our FAQs page or contact our customer service team for assistance.

Contact Information

Store Address: 3570 Chemin bu Bois-Franc, Montreal, Quebec H4R3K9, Canada

Store Email: info@pouncie.com

Store Phone: +15144007832

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to you e-mail inquiries within 1-2 business days.