Last Updated: September 23rd 2026
This Billing Terms & Conditions document outlines the payment and billing practices for Pouncie.
1. Pricing & Currency
-
Displayed Currency: All prices on Pouncie are listed in CAD.
-
Price Adjustments: Prices are subject to change at any time without prior notice.
-
Taxes & Extra Fees: Applicable taxes, customs duties, and shipping costs are calculated and clearly displayed during checkout.
2. Accepted Payment Methods
We accept a variety of secure payment options for a seamless checkout experience:
-
Credit & Debit Cards: Visa, MasterCard, American Express
-
Digital Wallets: Apple Pay, Google Pay, PayPal
-
Buy Now, Pay Later: Afterpay (where available)
-
Bank Transfers: Available for bulk orders only (please contact customer support for details)
Note: All payments are processed in CAD.
3. Payment Processing
-
Immediate Payment: Full payment is required at the time of purchase.
-
Order Fulfillment: Orders will only be processed and shipped once payment is successfully received in full.
-
Failed Transactions: If your payment is declined or fails, your order will not be confirmed.
4. Secure Payment Processing
-
Data Protection: We use SSL encryption and trusted payment gateways to ensure your personal and payment information remains completely secure.
-
Privacy Assurance: We never store or have access to your full credit card numbers or sensitive payment details.
5. Fraud Prevention
-
Order Protection: We reserve the right to hold, cancel, or refuse any order suspected of fraud or unauthorized activity.
-
Identity Verification: For high-value or flagged transactions, we may request additional identity verification before processing and shipping your order.
6. Refunds & Chargebacks
-
Refund Processing: All refunds are issued in accordance with our Return & Refund Policy.
-
Billing Assistance: If you experience any billing issues or discrepancies, please contact us first at info@pouncie.com so we can assist you directly.
-
Dispute Resolution: Unauthorized or fraudulent chargebacks will be thoroughly investigated and disputed with financial institutions.
7. Changes to This Policy
We reserve the right to amend or update this Return & Refund Policy at our discretion. Any modifications will take effect immediately upon being posted to this page, as indicated by the revised "Last Updated" date at the top of the policy. Your continued access to or use of our website after any changes indicates your agreement to the revised terms.
8. Contact Information
Store Address: 3570 Chemin bu Bois-Franc, Montreal, Quebec H4R3K9, Canada
Store Email: info@pouncie.com
Store Phone: +15144007832
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)
We do our best to reply to you e-mail inquiries within 1-2 business days.